The main idea of your business is
to make your customersí lives better. When you focus on this,
your job is easy, fulfilling, profitable and fun.
Avoid the temptation to stereotype
when innovating for real people. Real people donít want to be
treated as a tiny bit of a mass market. They have different
aspirations, dreams, needs, and
problems to be solved.
If you really want to
understand your customers, free yourself from you ego and
Love your customers.
Look at the world through their eyes, empathize with their
feelings, dreams and thoughts. Walk a mile in their shoes to
what motivates them, what they truly
need and desire.
When you design a new customer
journey map, involve sales and
customer service people to identify more areas for
improvement throughout that journey and ultimately ensure that
itís as seamless and efficient as possible.
Designing a New
Love for customers is the springhead of the
cascade of innovations and the
river of revenues.
invent and design a new solution, map out the stages that
your customers go through and make that experience easy,
consistent and delighting. Understand what customers may expect
from a new solution and strive to deliver something amazing that
is beyond their expectations.